Qantas brings back vegetarian meals on domestic flights – Business Traveler

Qantas plans to increase the number of vegetarian meals and snacks on domestic services after negative customer reaction.

The airline has faced criticism in recent days for a lack of vegetarian options on its domestic flights of less than 3.5 hours. The airline simplified its meal offerings on short domestic flights in economy cabins at the start of the pandemic in 2020, which meant that some flights only provided a meat-based meal to customers.

Customers, including former TV presenter Jon Dee, expressed their disappointment on social media:

As a result, Qantas has announced that it will implement vegetarian offers on all domestic flights of less than 3.5 hours in the coming weeks.

As an example, the airline said it would serve a zucchini and corn fritter for dinner service, in addition to the chicken and leek pie. The airline added that it will reintroduce fresh fruit on board, which has been halted during the pandemic due to high levels of waste.

Qantas Executive Manager of Products and Services Phil Capps commented:

“We’ve heard the message loud and clear about having vegetarian offerings on all of our flights, so we’re making that change a priority.

“We had to make a lot of modifications to our service during Covid and we are still in the process of bringing things back and updating others. When we brought complimentary beer and wine, we extended the hours of the day it was served by several hours and extended it on all routes.

“We are in the midst of a broader menu update for our national network rolling out beginning in October, which includes new vegetarian options.

“A lot of work is being done to get Qantas back to its best and that includes listening to feedback from our customers as we continue to invest in our product and service.”

The airline added:

“Qantas will monitor the adoption of these options and make further adjustments to ensure we reflect customer preferences.”

Last year Qantas introduced floor-based options on most of its international flights in all cabins. The airline is also phasing out single-use plastics traditionally used as packaging both on the plane and in its lounges.

This news comes after the airline recently announced an improvement in its operational performance, with flight delays, cancellations and mishandled baggage fees falling in the first two weeks of September.

Qantas reports better performance in September

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