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Travelers have taken to the internet to criticize a common practice of Airbnb hosts. That is, charging cleaning fees while asking guests to clean and complete tasks before their departure. Staying in an Airbnb comes with different expectations than staying in a hotel. While hotel guests expect to be able to leave their room in the state they want, Airbnb guests know that’s not the case.
Often times, Airbnb hosts will have a to-do list or tasks to complete before leaving the properties. Duties range from putting used towels in the washing machine to taking out the trash. If the host doesn’t ask too much, most guests will gladly accept this as the price you pay to book an Airbnb.
Nevertheless, imagine booking an Airbnb with a $375 cleaning fee only to find out you have a huge to-do list to complete before you leave. That It probably wouldn’t feel like a fair exchange of money and service, and that’s precisely what happened to Necole Kane while on vacation in Sedona, AZ. After spending so much time trying to complete his to-do list, he was late for a run he had planned for the day.
How much is too much?
According to iGMS, the average Airbnb cleaning fee as of June 30the it was $143. Most travelers would probably consider that too much, and for most travelers, it is. However, depending on the size of the group, the property, and the length of stay, it may not be an insane amount to pay the cleaning fee. After all, professional cleaners often disinfect surfaces, vacuum, change bedding, wash dishes, and perform other cleaning services. In a 5-bedroom house with 10 guests for a week’s stay, $143 might make sense. But what happens when the host asks you to do the dishes, take out the trash, and wash the linens, all while charging a cleaning fee?
@aaroncrawfordmusic Really though @airbnb If all that’s left is to sweep, vacuum, and clean some counters… #airbnb #vrbo #money #fees #morefees #givememymoney ♬ Got Your Money (feat. Kelis) – Ol’ Dirty Bastard
Guests paying these rates are often bewildered when faced with the amount of homework they are expected to complete before leaving the property. Asking guests to put their dirty clothes in the laundry room isn’t too much to ask, and guests would probably be fine paying a fee while they complete this task. By contrast, guests who pay this fee and have a giant checklist at the end of their stay are often frustrated. To make matters worse, some guests report that hosts sometimes leave their cleaning requirements offline. This makes for an annoying surprise upon arrival.
a lot to unpack on my Airbnb checkout list pic.twitter.com/vfU2BKazCo
— Loree Stark (@loreestark) May 14, 2021
What does Airbnb think?
In Airbnb’s host resource center, the company addresses what they consider to be good cleaning fee practices. “It’s important to manage expectations about what your cleaning fees include and what (if anything) you ask guests to do,” the document says. Airbnb says that if hosts want guests to do the dishes or take care of the linens before they leave, hosts should consider charging a minimal fee or no fee at all.
@jessweslie Airbnb cleaning fees are steep #LENOVOJUSTBEYOU #FindYourEdge #wellthatsyou #airbnb #airbnbcleaning #airbnbexperience #fyp ♬ original sound – Jessica Weslie Arena
They also point out that if guests are required to pay a higher rate (which the average rate seems to tend towards), guests might expect to be able to leave idly as they would in a hotel room. In fact, in the previous TikTok that became quite popular, Jessica Weslie shares this sentiment.
What do the hosts think?
Many hosts hire professional cleaners to come after a reservation and freshen up the property so it feels like new for the next guests. The average cost in the US for house cleaning is between $45 and $50 per hour. For larger properties, cleaning and disinfecting everything can take several hours. Now that the average $143 cleaning fee is starting to make more sense, as @deetakesovercleaning shows below. However, if the guests have to complete a long list of tasks before the cleaner shows up, should they pay a fee?
@deetakesovercleaning Let’s talk Airbnb cleaning fees 💰#airbnbhost #airbnbtips #airbnbexperience #airbnbcleaning #airbnbcleaninglady #airbnbcleaner #airbnbcleanertips #cleaningtiktok #cleaninglady ♬ Say it (instrumental version) [Originally Performed by Doja Cat] – Elliot Van Blow
John-Michael Thomas, an Airbnb host, believes guests shouldn’t have to clean anything during their vacation. In a TikTok, he explains his simple payment instructions that he keeps posted on the back of his front door.
@jamikeymike Reply to @tricia.anna.banana #airbnb #airbnbhosts #realestateinvesting ♬ original sound – John-Michael Thomas
“Close the door” is as simple as it sounds!
Jokingly, Mr. Thomas says he loves other hosts who charge fees and expect guests to complete chores. Your reasoning of him? Because he expects them to close, leaving less competition. In fact, some travelers are turning to hotels so they don’t have to deal with the hassle of an Airbnb. Perhaps properties like Mr. Thomas’s will start to thrive on the platform as guests begin to avoid high-fee properties that come with high expectations.
This article originally appeared on Travel Off Path. For the latest news that will affect your next trip, visit: Traveloffpath.com
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